Last updated 01 September 2004
LOCRIS is a professional company committed to setting and maintaining standards in Interim Management. We seek a standard of recognised experience and ability in Interim Management from all our Associates.
LOCRIS strives to provide relevance, timeliness and consistency in all its service based activities. LOCRIS regards all Associates, policy-making bodies, partner organisations, customers and clients whom we serve, as our customers.
Customer Service Standards
Courtesy
Representatives of LOCRIS will be versed in the service standards of LOCRIS; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.
Confidentiality
All information gathered or held regarding the personal or business affairs of our customers will be held in strict confidence, for the sole use of LOCRIS in meeting its stated objectives. No information will be released to Associates, partner organisations, or any other third party, in a format that will allow identification except with the express consent of the provider or as may be required by law. LOCRIS does not sell lists to third party marketing organisations.
Communication
LOCRIS can be reached by post, telephone, fax and e-mail. All correspondence will be responded to in a clear, concise and timely manner. Our aim is that all correspondence, from date of receipt, will receive a response within 6 -10 business days; more complicated issues will receive an acknowledgement within the response time and continuous updates on the progress of the case until a resolution can be achieved.
Consistency
As part of its commitment to upholding professional standards, LOCRIS has implemented and constantly reviews policies to ensure that its assessment of suitability of Associates to particular tasks is consistent across all Associates and partner organisations.
Support for Partners
We regard academic awarding bodies (as well as other Professional Bodies and Institutes) as our partners in raising and maintaining education standards in the many aspects of Management. We will endeavour, if asked, to ensure that these partners are provided with clear and comprehensive information about our processes for conferring Association, in a timely and efficient manner. We welcome input from our partners to ensure that our processes and administration meet the changing needs of the operational environment.
Reduce Bureaucracy
Wherever possible, without compromising the professional standards of our process requirements and nomination, we strive to reduce the burden of unnecessary paperwork.
Handling Complaints
LOCRIS seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Director in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A process is in place, for any disputes regarding conferring Association.
Access to Information
Information about our organisation and its work and processes is available from the Director. This information is also available and regularly updated on our web site at www.locris.com. Information about current fee structures is not included in these sources.
LOCRIS complies fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by LOCRIS about any Associate, applicant or partner is fully accessible to that person or body for review or editing by contacting the Director.
Consultation and Feedback
Consultation is an important part of meeting our objectives. LOCRIS conducts regular surveys of the needs and perceptions of its customers, using the feed back to enhance its service. Provision for giving feed back is also included in our web site.
How to Contact Us
The Director,
LOCRIS Limited,
9, High Street,
Barford,
Warwick,
Warwickshire.
CV35 8BU, UK
Tel: 07957 190186
Fax: 01926 620174
Email: info@locris.com
Internet: www.locris.com
LOCRIS is a professional company committed to setting and maintaining standards in Interim Management. We seek a standard of recognised experience and ability in Interim Management from all our Associates.
LOCRIS strives to provide relevance, timeliness and consistency in all its service based activities. LOCRIS regards all Associates, policy-making bodies, partner organisations, customers and clients whom we serve, as our customers.
Customer Service Standards
Courtesy
Representatives of LOCRIS will be versed in the service standards of LOCRIS; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.
Confidentiality
All information gathered or held regarding the personal or business affairs of our customers will be held in strict confidence, for the sole use of LOCRIS in meeting its stated objectives. No information will be released to Associates, partner organisations, or any other third party, in a format that will allow identification except with the express consent of the provider or as may be required by law. LOCRIS does not sell lists to third party marketing organisations.
Communication
LOCRIS can be reached by post, telephone, fax and e-mail. All correspondence will be responded to in a clear, concise and timely manner. Our aim is that all correspondence, from date of receipt, will receive a response within 6 -10 business days; more complicated issues will receive an acknowledgement within the response time and continuous updates on the progress of the case until a resolution can be achieved.
Consistency
As part of its commitment to upholding professional standards, LOCRIS has implemented and constantly reviews policies to ensure that its assessment of suitability of Associates to particular tasks is consistent across all Associates and partner organisations.
Support for Partners
We regard academic awarding bodies (as well as other Professional Bodies and Institutes) as our partners in raising and maintaining education standards in the many aspects of Management. We will endeavour, if asked, to ensure that these partners are provided with clear and comprehensive information about our processes for conferring Association, in a timely and efficient manner. We welcome input from our partners to ensure that our processes and administration meet the changing needs of the operational environment.
Reduce Bureaucracy
Wherever possible, without compromising the professional standards of our process requirements and nomination, we strive to reduce the burden of unnecessary paperwork.
Handling Complaints
LOCRIS seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to the Director in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A process is in place, for any disputes regarding conferring Association.
Access to Information
Information about our organisation and its work and processes is available from the Director. This information is also available and regularly updated on our web site at www.locris.com. Information about current fee structures is not included in these sources.
LOCRIS complies fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by LOCRIS about any Associate, applicant or partner is fully accessible to that person or body for review or editing by contacting the Director.
Consultation and Feedback
Consultation is an important part of meeting our objectives. LOCRIS conducts regular surveys of the needs and perceptions of its customers, using the feed back to enhance its service. Provision for giving feed back is also included in our web site.
How to Contact Us
The Director,
LOCRIS Limited,
9, High Street,
Barford,
Warwick,
Warwickshire.
CV35 8BU, UK
Tel: 07957 190186
Fax: 01926 620174
Email: info@locris.com
Internet: www.locris.com
